FAQ

We offer premium virtual assistant services including administrative support, client communication, onboarding assistance, content organization, email management, and operational support. Services are available as curated packages or A La Carte to match your business needs.

Book a Discovery Call, and an email will be sent with our availability and next steps. This ensures a smooth and professional onboarding experience.

A Discovery Call is an hour consultation where we review your goals, ideas, and identify your support needs. We also determine the best service package to help you operate efficiently. This ensures both parties begin the partnership with clarity and aligned expectations.

After your Discovery Call, you will either purchase on website or receive an invoice for payment. Work begins once payment has been submitted. Monthly packages renew every billing cycle.

Standard response time is 24–48 business hours. Faster turnaround times are available for clients on higher-tier packages or urgent requests (additional rush fee may apply).

All deliverables are sent via your preferred platform—such as Email, Google Drive, or Dropbox. You’ll receive organized, clearly labeled files for a smooth and professional experience.

Yes! You may request additional hours or services anytime. Add-on tasks or expanded support will be billed at the current A La Carte rate unless included in your package.

Absolutely. All information shared with Luxury Virtual Assistant is handled with strict confidentiality. Your privacy and business integrity are always protected.

Yes. Custom packages are available based on your workflow and monthly needs. We’ll build your ideal support plan during your Discovery Call.

Weekend support is not included in standard packages but can be arranged for an additional fee or through an upgraded service tier.